Front Desk Ambassador

9 hours ago

London, Greater London, United Kingdom The Standard London Full time
Front Desk Agent at The Standard London

We're seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Standard London. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from arrival to departure.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their queries and requests in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them.
  • Be the go-to person for information about hotel services and the vibrant city of London.
  • Work collaboratively with the front office team to ensure seamless operations and exceptional guest satisfaction.

Requirements:

  • 1+ years' prior experience as a Front Desk Agent in a similar lifestyle hotel or large city centre hotel.
  • Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
  • Flexibility with working hours, including shifts, evenings, nights, and weekends.
  • Exceptional administrative and organizational skills with great attention to detail.
  • Fluency in English is essential; additional languages are a plus.
  • Experience with Opera PMS is beneficial, but full training will be given.
  • Highly social, motivated, and proactive; professionalism and positivity in all interactions.
  • Ability to multi-task and thrive in a high-volume, high-energy environment.

What We Offer:

  • Accommodation Service Charge.
  • Prorata - 28 Days Holiday, rising to 33 Days with service.
  • Meals on Duty.
  • Pension Scheme.
  • Life Assurance (4 x Annual Salary).
  • Medical Assistance (including online GP and Physio).
  • Employee Assistance Programme with Well-being service.
  • Discount platform including GYM.
  • Worldwide Travel Discounts via The Standard Advantage platform.
  • Employee & Family Rates across all Standard and Bunkhouse properties.
  • In-house Experience Programme.
  • F&B Discounts ranging from 25-50%.
  • Recruitment Referral Bonus up to 1,000.
  • Tuition Aid Scheme & subsidised training.
  • Season Ticket Loan & Bike 2 Work Scheme.
  • Social Committee with regular monthly social activities.

  • Front Desk Ambassador

    1 week ago

    London, Greater London, United Kingdom Accor Full time

    Accor is seeking a skilled and friendly Front Desk Ambassador to join our team. As a key member of our front-desk team, you will be responsible for delivering exceptional guest experiences from arrival to departure. Your warm and welcoming demeanor will make our guests feel at home, ensuring their stay with us is memorable and enjoyable. Your role will...

  • Front Desk Ambassador

    1 week ago

    London, Greater London, United Kingdom Accor Full time

    Accor is seeking a skilled and friendly Front Desk Ambassador to join our team. As a key member of our front-desk team, you will be responsible for delivering exceptional guest experiences from arrival to departure. Your warm and welcoming demeanor will make our guests feel at home, ensuring their stay with us is memorable and enjoyable. Your role will...

  • Front Desk Ambassador

    2 weeks ago

    London, Greater London, United Kingdom London Bridge Hospital Full time

    Job Title: Front Desk AmbassadorAbout UsLondon Bridge Hospital is a leading healthcare provider in the UK, dedicated to delivering exceptional patient care and experiences.Job SummaryWe are seeking a highly skilled and experienced Front Desk Ambassador to join our team. As a key member of our front-of-house team, you will be responsible for providing a warm...

  • Front Desk Ambassador

    3 weeks ago

    London, Greater London, United Kingdom London Bridge Hospital Full time

    Job Title: Front Desk AmbassadorAbout UsLondon Bridge Hospital is a leading healthcare provider in the UK, dedicated to delivering exceptional patient care and experiences.Job SummaryWe are seeking a highly skilled and experienced Front Desk Ambassador to join our team. As a key member of our front-of-house team, you will be responsible for providing a warm...

  • Front Desk Ambassador

    6 days ago

    London, Greater London, United Kingdom The Royal Horseguards Full time

    The Royal Horseguards is seeking a skilled and enthusiastic Front Desk Ambassador to join our team!About the RoleWe are looking for a highly motivated and customer-focused individual to provide exceptional service to our guests from the moment they arrive to the moment they leave. As a Front Desk Ambassador, you will be the first point of contact for our...

  • Front Desk Ambassador

    6 days ago

    London, Greater London, United Kingdom The Royal Horseguards Full time

    The Royal Horseguards is seeking a skilled and enthusiastic Front Desk Ambassador to join our team!About the RoleWe are looking for a highly motivated and customer-focused individual to provide exceptional service to our guests from the moment they arrive to the moment they leave. As a Front Desk Ambassador, you will be the first point of contact for our...

  • Front Desk Ambassador

    1 day ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Position OverviewWe're committed to fostering a culture of excellence in our industry, and as a Front Desk Agent, you'll play a vital role in delivering exceptional guest experiences. Our award-winning learning academy will equip you with the skills and knowledge to excel in your role and beyond.What You'll GetAs a Front Desk Agent at The Dorchester...

  • Front Desk Ambassador

    1 day ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Position OverviewWe're committed to fostering a culture of excellence in our industry, and as a Front Desk Agent, you'll play a vital role in delivering exceptional guest experiences. Our award-winning learning academy will equip you with the skills and knowledge to excel in your role and beyond.What You'll GetAs a Front Desk Agent at The Dorchester...

  • Front Desk Ambassador

    7 days ago

    London, Greater London, United Kingdom The Royal Horseguards Full time

    The Royal Horseguards is seeking a skilled and enthusiastic Front Desk Ambassador to join our team!About the RoleWe are looking for a highly motivated and customer-focused individual to provide exceptional service to our guests from the moment they arrive to the moment they leave. As a Front Desk Ambassador, you will be the first point of contact for our...

  • Front Desk Ambassador

    1 week ago

    London, Greater London, United Kingdom The Royal Horseguards Full time

    The Royal Horseguards is seeking a skilled and enthusiastic Front Desk Ambassador to join our team!About the RoleWe are looking for a highly motivated and customer-focused individual to provide exceptional service to our guests from the moment they arrive to the moment they leave. As a Front Desk Ambassador, you will be the first point of contact for our...

  • Front Desk Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Dorchester Collection. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring that our guests receive a memorable and enjoyable experience.Key ResponsibilitiesAct as a hotel ambassador, showcasing our hotel's...

  • Front Desk Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Dorchester Collection. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring that our guests receive a memorable and enjoyable experience.Key ResponsibilitiesAct as a hotel ambassador, showcasing our hotel's...

  • Front Desk Ambassador

    1 week ago

    London, Greater London, United Kingdom The Clermont Victoria Full time

    The RoleWe are seeking a charismatic and service-driven individual to join our team as a Front Desk Ambassador. As the face of our hotel, you will be responsible for delivering exceptional guest experiences and creating memorable moments for our visitors.Key ResponsibilitiesProvide warm and welcoming greetings to guests, setting the tone for a fantastic...

  • Front Desk Ambassador

    1 week ago

    London, Greater London, United Kingdom The Clermont Victoria Full time

    The RoleWe are seeking a charismatic and service-driven individual to join our team as a Front Desk Ambassador. As the face of our hotel, you will be responsible for delivering exceptional guest experiences and creating memorable moments for our visitors.Key ResponsibilitiesProvide warm and welcoming greetings to guests, setting the tone for a fantastic...

  • Front Desk Ambassador

    6 days ago

    London, Greater London, United Kingdom The Clermont Victoria Full time

    The RoleWe are seeking a charismatic and service-driven individual to join our team as a Front Desk Ambassador. As the face of our hotel, you will be responsible for delivering exceptional guest experiences and creating memorable moments for our visitors.Key ResponsibilitiesProvide warm and welcoming greetings to guests, setting the tone for a fantastic...

  • Front Desk Ambassador

    6 days ago

    London, Greater London, United Kingdom The Clermont Victoria Full time

    The RoleWe are seeking a charismatic and service-driven individual to join our team as a Front Desk Ambassador. As the face of our hotel, you will be responsible for delivering exceptional guest experiences and creating memorable moments for our visitors.Key ResponsibilitiesProvide warm and welcoming greetings to guests, setting the tone for a fantastic...

  • Front Desk Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Belmond Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Ambassador to join our team at Belmond. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-in/Check-out: Efficiently manage the check-in...

  • Front Desk Ambassador

    2 weeks ago

    London, Greater London, United Kingdom PULLMAN Full time

    We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at PULLMAN. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Provide prompt and professional assistance to guests, responding to their...

  • Front Desk Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Accor Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Accor. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our guests.Key Responsibilities:Welcome and register guests, ensuring a smooth and...

  • Front Desk Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Accor Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Accor. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our guests.Key Responsibilities:Welcome and register guests, ensuring a smooth and...