Store Operations Manager
1 day ago
About The Job
">We are seeking a highly skilled and experienced Boutique Store Manager to join our team at ALLSAINTS. As a store manager, you will be responsible for leading a team of floor managers and stylists to deliver exceptional in-store and online service to our customers.
Your time will involve great management skills, resilience, multitasking and determination to ensure that in-store customer journey, financial targets and delivery of business critical updates all happen appropriately. Leadership of your team will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
The Key Responsibilities
- You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience.
- Support the brand leader in the development of your team.
- You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
- With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms.
- Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner.
About Our Company Culture
We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment. As a Boutique Store Manager, you will be working closely with our brand leader and store team to deliver exceptional results and grow our business.
What We Offer
As a Boutique Store Manager, you can expect a salary of £45,000-£55,000 per annum, depending on your experience and qualifications. You will also enjoy a range of benefits, including:
- A competitive salary package.
- Ongoing training and development opportunities.
- A comprehensive benefits package.
- The chance to work for a dynamic and innovative company.
- The opportunity to lead a team and make a real difference to our customers' experiences.
Requirements
To be successful in this role, you will need to have:
- Strong relationship management skills, creating fun and inviting environments for both team and customers.
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand. You are dedicated and committed to the success of the brand.
- Positive and inspiring: you're a natural coach and want to help our teams do their best and feel appreciated.
How to Apply
If you are a motivated and experienced retail professional looking for a new challenge, please submit your application. We look forward to hearing from you
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