Senior IT Operations Specialist

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department of Work & Pensions - Digital Full time

We're looking for a skilled Senior IT Service Manager to join our team at the Department of Work & Pensions - Digital.

As a Senior IT Service Manager, you'll play a crucial role in driving high-quality support for digital products and services, working closely with stakeholders to ensure service levels meet agreed targets.

You'll oversee contracts with third-party suppliers, monitor their compliance with SLAs, and implement ongoing service improvements aligned with quality, risk, and security standards.

This is a challenging yet rewarding role, offering competitive pay from £42,614 to £45,081 per annum, a generous leave package, and a range of benefits, including flexible working, family-friendly policies, discounts, and savings on shopping and fun days out.

You'll also enjoy professional development opportunities, a brilliant civil service pension with employer contributions of 28%, and the chance to work in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield.



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