Enterprise Software Solutions Manager
20 hours ago
Job Summary:
The Head of Application Support is responsible for overseeing the support and maintenance of all enterprise applications, ensuring their optimal performance and availability. This role requires strong leadership, technical expertise, and a deep understanding of ITIL and service management processes.
About the Job:
You will play a key role in solving complex issues, improving service delivery, and enhancing the overall user experience. You will lead and mentor a team of application support and technical professionals, fostering a high-performance culture. Provide direction, training, and development to team members, ensuring alignment with organisational goals and industry best practices.
Key Responsibilities:
- Oversee the daily operations of application support for enterprise software solutions
- Prioritize and manage incident resolution, problem management, and root cause analysis
- Work closely with the Information Systems Director to align application support strategies with broader IT and business goals
- Provide regular updates on application performance, incidents, and improvements
Requirements:
- Bachelor's degree in computer science, information technology, or related field
- At least 5 years of experience in application support or technical leadership role
- Strong understanding of ITIL frameworks, particularly in incident management, problem management, and service operations
- Proven leadership skills and ability to inspire and develop talent
- Strong technical background with hands-on experience supporting enterprise applications, databases, and systems integration
Salary Range: $120,000 - $150,000 per annum
Benefits:
- 25 days holiday plus option to buy further annual leave
- Flexible working arrangements
- Savings at 500+ outlets (healthcare, gym discounts, savings on holidays, retail)
- Pension scheme with life assurance
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