Electrical Aftersales Manager Position

1 month ago


Wymondham, United Kingdom Todd Hayes Ltd Full time

Electrical Aftersales Manager Job Overview

Todd Hayes Ltd is seeking an Electrical Aftersales Manager to lead our technical support team. The successful candidate will oversee the commissioning process, manage service operations, and administer product warranties.

Key Responsibilities:

  • Provide technical assistance and support to customers
  • Oversee the commissioning process of products
  • Manage service operations and coordinate service teams
  • Administer and manage product warranties
  • Coordinate the resolution of breakdowns or technical issues
  • Develop and implement training programs for internal staff and external customers
  • Manage projects related to aftersales services
  • Provide guidance and advisory on staff requirements
  • Implement and maintain quality assurance processes
  • Foster positive relationships with customers

Requirements:

  • Have a degree or equivalent in an electrical discipline
  • Strong leadership & management skills
  • Understand technical processes

Benefits:

  • Electric car scheme
  • Health cash plan from Bupa
  • Flexible working
  • 25 day holiday
  • Pension scheme
  • Bonus scheme
  • Employee assistance programme


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