Arrears Resolution Expert
1 day ago
Job Description:
We are seeking an experienced professional to join our team as an Early Intervention Officer. The successful candidate will be responsible for managing a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating.
Responsibilities:
- Manage a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating.
- Work collaboratively with Income Officers, Housing Services, and Tenancy Sustainment Services to ensure effective outcomes.
- Implement proactive customer contact strategies to engage customers and encourage positive payment arrangements.
- Develop and maintain relationships with customers to promote a positive service experience.
- Monitor and analyse data to identify trends and areas for improvement.
Requirements:
- Customer-focused individual with excellent communication skills, both verbal and written.
- Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution.
- Proven track record of problem-solving and conflict resolution.
- Ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
What We Offer:
- Competitive salary of £25,587.44 per annum (£28,107.11 per annum after 12 months successful performance)
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development, and technology
- A wide range of benefits
Why Riverside?
Riverside is a leading housing association dedicated to enhancing the everyday for all its customers. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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