Arrears Resolution Expert

1 day ago


Carlisle, Cumbria, United Kingdom Riverside Full time

Job Description:

We are seeking an experienced professional to join our team as an Early Intervention Officer. The successful candidate will be responsible for managing a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating.

Responsibilities:

  • Manage a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating.
  • Work collaboratively with Income Officers, Housing Services, and Tenancy Sustainment Services to ensure effective outcomes.
  • Implement proactive customer contact strategies to engage customers and encourage positive payment arrangements.
  • Develop and maintain relationships with customers to promote a positive service experience.
  • Monitor and analyse data to identify trends and areas for improvement.

Requirements:

  • Customer-focused individual with excellent communication skills, both verbal and written.
  • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution.
  • Proven track record of problem-solving and conflict resolution.
  • Ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.

What We Offer:

  • Competitive salary of £25,587.44 per annum (£28,107.11 per annum after 12 months successful performance)
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits

Why Riverside?

Riverside is a leading housing association dedicated to enhancing the everyday for all its customers. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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