First Line IT Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom Hays Technology Full time
About the Role:

We are seeking an experienced First Line IT Specialist to join our team at Hays Technology. As an IT Support Analyst, you will be responsible for providing technical support and troubleshooting to customers via phone and email. The ideal candidate will have 1+ years of experience in a first line service desk environment and excellent communication and problem-solving skills.

Key Responsibilities:
- Monitor and manage customer equipment to ensure optimal performance and efficiency.
- Collaborate with internal teams to resolve complex technical issues.
- Provide first line technical support and troubleshooting to customers via phone and email.

Benefits:
- Competitive daily rate of £232 (Via Umbrella).
- Opportunity to work with a leading technology company.
- Collaborative and dynamic team environment.

This role requires a BPSS check which will result in additional background checks.

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