Senior Planner, Attendee Qualifications Specialist

1 month ago

Surrey, United Kingdom Gartner Full time

About this role:

The Senior Planner for the Attendee Qualification Center of Excellence, will work alongside a team of contractors and be responsible for the review and categorization of attendees for exclusive role-based content and networking opportunities. This includes end-user and vendor tagging, as well as vetting applicants for segmented programming such as our CxO Circle Programs. They will also be responsible for pre-vetting clients for said programs, which will involve developing a positive working relationship with the relevant Sales and Services teams. A successful candidate will thrive in a quick moving environment and have a keen attention to detail. The ideal candidate must have strong organizational and communication skills, be able to adapt quickly to changes, be detail oriented, and have experience and flexibility working with different cultures and time zones.

What we're looking for:

  • Ensure an exceptional experience for all conference attendees registering for our conferences.
  • Review and categorize attendees correctly as End User or Vendor.
  • Review and categorize attendees against our qualification criteria for CxO Circle Programs, ensuring the correct people are approved, therefore maintaining the integrity of those programs.
  • Collaborate with key internal partners across the business, maintaining a strong working relationship whilst identifying any inefficient processes.
  • Regularly audit existing tags and approvals/declines, handling the escalations as needed.
  • Pre-vet clients for the relevant CxO Circle programs.
  • Provide status updates to the Manager and rest of the team where relevant.
  • Communicate the team's decisions clearly and effectively at a high level to our Sales/Service Delivery partners and on occasion, directly to clients.
  • Meet tagging and Circle Program vetting goals by priority and general opening dates.
  • Evaluate the necessity of providing support for destination conferences, both in-person and virtually.

What you will need:

  • Bachelor's degree, but experience without a degree will be considered.
  • 1-2 years corporate experience.
  • Strong organizational skills: able to prioritize and manage multiple tasks simultaneously.
  • Client-focused with proven customer service skills.
  • Strategic thinker: able to work issues through to resolution.
  • Proactive and decisive with a high sense of urgency.
  • Communicative and collaborative with strong oral and written communication skills.
  • Ability to work across different cultures and time zones.

Why Gartner?

Gartner guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. We do important, interesting and substantive work that matters.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

We offer world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

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