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Senior Technical Specialist

2 months ago

Ringwood, Hampshire, United Kingdom Trusted Technology Partnership Ltd Full time

Job Summary

Senior 3rd Line Technician

Location: Ringwood, Hampshire, BH24 3FQ
Salary: £45,000 - £50,000, DOE + Profit Share
Hours: 37.5 hours per week
Contract: Full time, Permanent

The Package - Senior 3rd Line Technician:

  • Company Profit Share (first £3,600 is tax free)
  • 22 days annual leave plus bank holidays, increasing with length of service.
  • Birthday as additional paid leave.
  • Additional paid leave (dependent on company performance)

About the Role

We are seeking a highly skilled Senior 3rd Line Technician to join our team at Trusted Technology Partnership Ltd. As a key member of our technical support team, you will be responsible for providing advanced technical support to our clients.

Key Responsibilities

  • Provide high-level technical support to clients via phone, email, and remote access
  • Diagnose and resolve complex technical issues
  • Collaborate with internal teams to resolve technical issues
  • Develop and maintain technical documentation

Requirements

  • Proven experience in a technical support role
  • Strong technical knowledge of IT systems and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment