Senior Infrastructure Engineer

1 month ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Summary

We are seeking a highly skilled Senior Infrastructure Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our infrastructure systems.

Your primary focus will be on ensuring the stability and security of our network and systems, as well as identifying and implementing new developments to align with our organisation's strategy.

You will work closely with our Head of Information Systems and other department members to deliver systems and requirements in-line with our IS strategy and key strategic objectives.

Key Responsibilities:

  • Deliver systems and requirements in-line with the IS strategy and key strategic objectives.
  • Serve as a resource and technical expert to the Head of Information Systems and the wider business.
  • Assist in the training of department members, end users, and new employees.
  • Develop and update documents pertaining to system or software procedures, requirements, and changes.
  • Perform maintenance and backup functions for key systems, resolving issues of diverse scope by reviewing and analysing identifiable factors.
  • Collaborate with the IS department and key end users by conducting requirement and needs analysis.
  • Conduct testing of systems when required, to ensure efficiency and accuracy, using the appropriate software tools.
  • Implement and maintain system security and data confidentiality, integrity, and availability across the network.
  • Design, develop, modify, and maintain infrastructure solutions ensuring that the highest level of availability is always achieved.
  • Administer, maintain, develop, and implement policies and procedures for ensuring the security and integrity of critical systems and issues related to applications support and availability.
  • Work with other department members to facilitate the sharing of information between various departments and systems.
  • Work with other systems analysts in the design, development, and modification of enterprise solutions.
  • Analyse and assess business needs and deliver solutions to address those needs while optimising performance and scalability.
  • Provide accurate and timely resolutions to challenging technical problems while representing the team in a positive, professional manner.
  • Provide support to users during normal business hours and when required in accordance with the on-call rota.
  • Provide support by both telephone and user visits where appropriate to ensure quick resolution of software and hardware problems, in line with department SLAs.
  • Install, configure, support, troubleshoot, and document all areas of the infrastructure.
  • Troubleshoot hardware and software problems for all supported platforms within the business.
  • Test, install, and configure new hardware and software solutions.
  • Log all calls into the service desk application to ensure that statistics and analysis of all calls can be made.
  • Assess and advise the Head of Information Systems on the potential benefit to the organisation of specific system hardware or software developments or products.
  • Ensure that users are kept informed of the status of any outstanding calls.
  • Carry out project management, through its entirety, of new and existing system implementations and upgrades.
  • Carry out 'ad-hoc' tasks when requested to assist with the security and smooth running of IT systems and to ensure a high level of support for users.
  • Contribute to and perform according to the required business and departmental standards.
  • Perform system checks in line with procedures set.
  • Maintain department inventory and equipment specification files. Maintain error logging of system faults and liaise with users and suppliers to resolve faults.
  • Assist with the production of departmental reports on a regular basis.
  • Liaise with suppliers and contractors for supply of equipment and services, ensuring that the control of cost base is taken into consideration.
  • Provide a callout service (on a 1 in 5 rota basis) for operational systems outside of normal working hours. This option will be remunerated in yearly salary.
  • Provide weekly reviews of work completed, work in progress, and planned work to the Head of Information Systems and member of the department.
  • Undertake training as deemed appropriate within the department and through liaison with the Head of Information Systems.
  • Provide critical and key system support and maintenance for operational systems outside of normal working hours.
  • Any other tasks as requested by Head of Information Systems.

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