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Logistics Operations Coordinator

2 months ago

Tunbridge Wells, Kent, United Kingdom Logistics UK Full time
About Logistics UK

We are a leading business group in the UK, representing the entire logistics industry with members from various sectors. Our mission is to promote the efficient movement of goods and support the growth of the UK economy.

As a key player in the logistics sector, we are committed to delivering exceptional support and services to our members and customers. We are seeking a highly skilled and motivated individual to join our team as a Logistics Operations Coordinator.

Job Summary

The successful candidate will be responsible for managing inbound inquiries, handling post-sales administration, and exploring upselling opportunities. They will work closely with internal teams to maintain CRM databases, meet service level agreements, and contribute to the overall operational efficiency of the business.

Key Responsibilities
  • Manage and respond to all inbound inquiries via phone calls and emails, ensuring timely and effective communication.
  • Follow up on web and general inquiries to gather additional information and escalate to relevant departments as needed.
  • Conduct administration tasks, including job ticket completion, new contracts, and event requests, ensuring accurate and timely communication.
  • Manage pre and post-event administration tasks efficiently, ensuring seamless execution.
  • Handle course booking and administration for Training Consolidated Opportunities and Contracts.
  • Identify and explore upselling opportunities to enhance revenue growth.
  • Collaborate with other departments to promote cross-team working and achieve business objectives.
  • Log all communications with members accurately into the database and maintain CRM data integrity.
  • Adhere to both external and internal service level agreements.
  • Own and maintain the Customer Service process folder.
  • Work collaboratively within the Customer Service team, assisting colleagues and customers as needed.
  • Undertake additional responsibilities as required by Logistics UK to support business operations.
Requirements
  • Customer-focused approach with exceptional telephone communication skills.
  • Ability to communicate effectively with customers and internal stakeholders using various communication methods.
  • Strong analytical skills and proficiency in IT systems, including CRM databases.
  • Reliable, punctual, and well-organized with strong planning skills.
  • Proficient in using varied IT systems, with strong numeric and literacy skills.
  • Proven ability to manage own time and workload while maintaining a team-oriented approach.
  • Self-motivated with a professional attitude and proactive approach.
  • Capable of working under pressure and meeting deadlines.
Benefits

We value our employees and offer a wide range of benefits to recognize their contributions and support their well-being. Our benefits package includes:

  • 25 days of annual leave plus bank holidays
  • Christmas Working Arrangement for extra days off during the festive period
  • Health Cash Plan for all employees and Private Medical Insurance for managers
  • Employee Assistance Programme and Mental Health First Aiders
  • Enhanced Family Leave policy
  • Flexible and remote working arrangements
  • Two paid days off per year for charity or volunteering work
  • Various learning and development opportunities
  • Range of pension schemes
  • Award scheme to recognize outstanding employees
  • Life Assurance Scheme for peace of mind