Service Delivery Coordinator
1 week ago
About the Role:
We are seeking an experienced Service Manager to lead our Multiple Compound Needs (MCN) service in East Sussex. The successful candidate will have a comprehensive understanding of MCN, working knowledge of domestic abuse, and excellent team development and coaching skills.
Key Responsibilities:
- Manage the day-to-day operations of the MCN service, ensuring effective use of resources, personnel, and funds.
- Oversee bed space management, referral criteria, and compliance within the premises.
- Embed a supportive environment for residents, interacting with senior management, partner agencies, survivors, and stakeholders.
- Ensure DAHA accreditation standards are met, engaging in key strategic stakeholder forums to identify opportunities for new services.
- Collaborate with existing stakeholders to provide services in East Sussex and wider Sussex communities.
- Process payments, manage Enhanced Housing benefit returns, and supervise staff performance.
- Provide leadership, guidance, and training to staff, ensuring compliance with safeguarding policies and procedures.
- Develop staff and the team within a learning environment, maintaining high standards through countersigning and quality assurance.
- Manage locally devolved budgets, providing statistical information as required, and represent the organization positively.
Requirements:
- A good understanding of multiple compound needs, domestic abuse, and residential environments.
- Experience in complex delivery settings, with knowledge of risk management, safeguarding, and public protection.
- Excellent interpersonal skills, ability to multitask, and work independently or in a team.
- First Aid qualification or willingness to undertake and maintain it.
- An understanding of equal opportunities, anti-discriminatory practice, and the benefits system, particularly relating to housing.
- Flexibility to work across 24/7, 365 days.
Salary: £46,000 per annum, plus benefits.
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