Scheduling Specialist

4 days ago


Redhill, Surrey, United Kingdom SES Water Full time
Company Overview
Ses Water is a leading company in the water industry, leveraging smart technology to provide a safe and reliable water supply to over 730,000 customers. Our commitment to innovation and community involvement sets us apart.

About the Role
This exciting opportunity has arisen for a skilled Scheduling Specialist to join our team. You will be responsible for planning and scheduling repair and maintenance activities with minimal disruption to our customers. Your expertise will be invaluable in resolving operational and customer issues, working closely with internal teams and external contractors.

Key Responsibilities
• Plan and schedule repair and reinstatement works
• Support functions across the business in resolving their queries
• Respond to customer enquiries relating to Repair and Maintenance function
• Coordinate and communicate with internal service providers and contracted service providers to deliver repair and maintenance works

Requirements
To succeed in this role, you will need to have previous experience in dealing with customers over the telephone and working within a planning and scheduling environment. Strong communication skills, both verbal and written, are essential for building rapport with customers and colleagues. You should also be able to re-prioritise your workload and make effective decisions within set processes.

What We Offer
Ses Water values its employees' wellbeing, offering a comprehensive package to support both financial and personal wellbeing. This includes a salary of up to £28,000, employer contributions towards a Group Personal Pension Plan, life assurance, and a company bonus scheme. Additionally, you will benefit from 25 days annual leave, rising to 27 days with length of service, as well as access to healthcare cash back schemes and on-site mental health support.

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