Home Care Specialist

4 weeks ago

Warrington, Warrington, United Kingdom Torus Group Full time

Job Summary:

Torus is seeking a dedicated Home Care Specialist to join our team on a 12-month fixed-term contract. As a Home Care Specialist, you will play a vital role in empowering older and vulnerable individuals to live independently and safely in their own homes.

Key Responsibilities:

  • Conduct viewings of properties designated for older people, explaining the benefits of the property and the Staying Home Service.
  • Ensure tenants have access to services to meet their housing and support needs through assessments and referrals.
  • Conduct regular reviews with residents to identify interventions that will assist them in remaining safe at home.
  • Provide advice on low-level rent arrears and liaise with the Income team.
  • Complete referrals for aids, adaptations, and assistive technology.
  • Respond to and manage low-level nuisance issues, liaising with the Safer Estates Team as needed.
  • Help older people manage the safety and security of their dwelling through case management and annual property inspections.
  • Assist residents with sustaining their tenancy, including explaining their rights and responsibilities.
  • Make contact with new tenants within two weeks to ensure they are able to manage their tenancy.
  • Use the "OKEachDay" messaging service to deliver information to residents.
  • Respond to queries received via the "OKEachDay" service.
  • Explain to residents how to register for online digital services to enable them to pay rent and report repairs directly.
  • Make referrals to specialist agencies, such as Adult Social Care and Health, to enable residents to access additional care and support.
  • Provide advice and guidance on applying for benefits in response to changes in personal circumstances.
  • Ensure properties are let on time and efficiently by participating in promotional marketing events.
  • Offer advice and guidance to residents on maintaining a reasonable standard of hygiene in their property.
  • Complete welfare calls and personal visits based on assessed need.

Requirements:

  • GCSE Grade 3 and above education or equivalent relevant qualification, training, or experience.
  • CIH level 3 or willingness to work towards.
  • Evidence of working in the housing and or social care sector.
  • Experience of working with older and vulnerable people.
  • Understanding of the social, physical, and mental health needs of an ageing population and the ability to promote their general wellbeing and quality of life.
  • Track record of completing assessments and developing support plans with targets and outcomes for clients.
  • Track record of managing a case load and multi-agency working.
  • Experience of crisis management, risk minimisation, and making decisions in difficult situations.
  • Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
  • Experience of providing budgeting advice and budget planning with clients.
  • Basic knowledge of welfare benefits.
  • Knowledge and Experience of Safeguarding Practices and Procedures.
  • Track record of building a rapport with clients while maintaining professional boundaries.

What We Offer:

Torus offers a range of benefits to support the well-being and career development of our employees, including:

  • Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service.
  • Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
  • Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans.
  • Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
  • Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
  • Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
  • Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
  • Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
  • Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
  • Social Activities: Torus has a designated social committee who organise events throughout the year aimed at supporting employee's wellbeing, feeling of belonging and driving an inclusive workplace.

Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

  • Right to work verification.
  • Qualification certificate check.
  • 2x Completed references.
  • OH Health Questionnaire – Fit For Work.
  • DBS check (if required for role).
  • Completion of all new starter documentation including signed T&Cs.

We reserve the right to close this vacancy early should a suitable number of candidates apply.

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