Site Infrastructure Support Specialist
5 days ago
Key Responsibilities:
In this role at Parallel Consulting, the Infrastructure Engineer will provide on-site support to internal teams, focusing on responding to issues affecting local systems, networks, hardware, and connectivity. They will share site-specific updates and provide feedback during major incident calls, supporting local business operations, projects, and the deployment of global technology initiatives, including physical infrastructure setups.
Technical Responsibilities:
- The primary goal of the Site Infrastructure Support service is to enhance the performance and availability of local IT infrastructure by collaborating closely with remote teams that monitor and manage these services.
- Oversee the availability of local IT systems, including WAN, LAN, wireless connectivity, and enterprise voice services, during business and non-business hours in accordance with the client's support model.
- Manage internet and network connections (installation, monitoring, auditing) as outlined by the client's network team.
- Conduct maintenance and troubleshooting for both wired and wireless networks, as directed by the network support team.
- Maintain enterprise voice gateway devices.
Required Skills:
- Strong verbal and written communication skills
- Experience in event coordination and scheduling
- Experience delivering training to users
- Proficiency with Windows and Office tools
- Quick learner of new technologies
- Strong multitasking and prioritization abilities
- Ability to create training materials and documentation
- Ability to generate timely reports and analytics
Education and Experience:
- High school diploma or equivalent required
- 4+ years of experience in network infrastructure support and project management
- A driver's license is advantageous, though travel is rare and primarily within the client's site
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