Luxury Skincare Specialist
4 days ago
We are a Swiss luxury brand known for our pioneering cellular anti-aging therapies. Our commitment to innovation and exceptional customer service drives us to deliver the best skincare experience.
Job Description:We are seeking a part-time Luxury Skincare Specialist to join our team at Selfridges, Birmingham. As a key ambassador of our brand, you will be responsible for delivering personalized skincare services to our discerning clients, building meaningful relationships, and ensuring a delightful shopping experience.
Key Responsibilities:- Make informed business decisions based on brand ambition and sales objectives.
- Achieve sales targets by retaining and recruiting high-value clients, particularly High Net Worth Individuals and existing VIPs.
- Foster strong relationships across the store with Personal Shoppers, concierges, and other colleagues.
- Maintain retail excellence, adhering to the highest standards of housekeeping and retail presentation.
- Establish a deep connection with clients to understand their needs and preferences.
- Proactively recommend relevant products, providing a personalized 1:1 luxury service.
- Engage clients using La Prairie Clienteling tools and systems to maintain relationships.
- Stay up-to-date on all products, conveying heritage, skin science, and benefits in a relevant manner.
- Promote exceptional service by encouraging product applications on counter or in cabin.
To succeed in this role, you will need:
- An exceptional service mindset, taking pride in delivering outstanding client experiences.
- Strong retail experience, preferably in luxury or high-end environments.
- A real passion for beauty and skincare, with an affinity for luxury brands and a drive for excellence.
- Strong business acumen to drive sales and exceed business objectives.
- Excellent interpersonal skills to connect with discerning clients and build meaningful relationships.
- The ability to work collaboratively as part of a high-impact team, driven by diverse thoughts and opinions.
In return for your expertise and dedication, we offer:
- A competitive salary of £30,000 - £40,000 per annum, depending on experience.
- 33 holiday days (including bank holidays).
- Generous product allocation and discount.
- Long Service Awards starting with 3 years of service.
- A free product to try every time there is a new launch.
- Contributory pension scheme - 5% employer contribution.
- Employee referral bonuses.
- A range of opportunities to develop and grow personally and professionally.
- Access to Retail Trust, including virtual GP Services and HAPI app for discounts.
- Annual performance reviews to ensure your career growth.
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