Job Summary:

Technical Global Solutions is seeking a highly skilled Datacenter Technician to join our team. As a Datacenter Technician, you will be responsible for ensuring the smooth operation of our datacenter infrastructure.

Key Responsibilities:

• Infrastructure Assembly and Deployment: Assemble equipment racks, perform copper and fibre patching, install SFP modules, and deploy hardware for new server installations, ensuring strict adherence to established procedures.
• Connectivity Testing: Conduct connectivity testing for all installations, including end-device patching.
• Change Management: Manage change records for new installations and server relocation activities.
• Build Process Support: Support all aspects of the build process, including shipping, receiving, and troubleshooting hardware compatibility issues.
• Routine Changes and Server Relocations: Assist with routine changes using IDRAC/MGMT ports (IP, gateway, ports, etc.) and manage server relocations within or between data centres.
• Network Device Maintenance: Swap out smaller network devices.
• Asset Disposal: Oversee the asset disposal process as per central system documentation.
• Incident Response: Respond to break/fix incidents.
• Data Center Monitoring: Help maintain and monitor Data Centre systems, addressing incidents, problems, and changes, and handling notifications and resolutions.
• Hardware Troubleshooting: Continuously monitor Data Centre support queues and troubleshoot hardware issues.
• Data Center Health Checks: Perform daily Data Centre health checks.
• Data Center Walkthroughs: Conduct Data Centre walkthroughs to check alerts for PDUs, HVAC systems, RPPs, and server amber lights, and report findings to technical support.
• Incident Ticketing: Raise incident tickets as needed.
• Inventory Management: Record and report inventory levels for cabling materials and report to the DC Manager.
• Capacity and Cabling Tracking: Track and report on capacity and available cabling.
• Spare Inventory Management: Maintain inventory of spares (memory, SFPs, network cards, etc.) and update the central repository.
• IT Asset Management: Manage IT asset databases and update records (ServiceNow).
• Asset Lifecycle Management: Raise asset lifecycle tickets for BAU installations and decommissions.