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On-Site IT Engineer

2 months ago

Bournemouth, Bournemouth, United Kingdom Shaw Daniels Solutions Full time

Job Summary:

Shaw Daniels Solutions is seeking a skilled Technical Support Specialist to provide on-site technical support to our clients. As a key member of our team, you will be responsible for delivering technical support and services at client sites, including hardware and software troubleshooting, desktop and printer support, and basic installations.

Key Responsibilities:

  • Deliver technical support and services at client sites, ensuring timely and effective resolution of technical issues.
  • Perform installations, troubleshooting, and support for various hardware and software, adhering to documented procedures and guidelines.
  • Follow and adapt documented procedures, contribute to procedure updates, and maintain accurate records of technical support activities.
  • Commit to personal development and training, staying up-to-date with the latest technologies and industry trends.

Qualifications and Skills:

  • Knowledge in relevant technology areas, including hardware and software troubleshooting, desktop and printer support.
  • Certifications such as CompTIA A+/N+ (MCDST, ITIL Foundation v4 preferred), demonstrating expertise in technical support and services.

Attributes:

  • Positive, team-oriented, methodical, and detail-focused, with excellent communication skills and ability to remain calm under pressure.
  • Professional, flexible, and able to work independently or as part of a team, with a customer-focused approach.

Customer Focus:

  • Adhere to company policies and standards, including information security and data protection, maintaining confidentiality and integrity of client data.
  • Maintain customer focus and report issues or suggestions for improvement, ensuring high levels of customer satisfaction.