GCM Client Administrator

3 weeks ago

London, Greater London, United Kingdom Wilmington Trust Full time

Job Summary:

We are seeking a highly skilled GCM Client Administrator II to join our team at Wilmington Trust. This role is responsible for assisting with most aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients.

Key Responsibilities:

  • Oversee client relationships and make appropriate recommendations for routine internal business activities.
  • Assist account representatives in revenue-generating activities by providing recommendations, preparing documents, and participating in meetings.
  • Foster client relationships with assigned clients, serving as the primary point of contact and making recommendations to enhance the client experience.
  • Manage relationships with internal and external service partners and assess issues requiring immediate attention.
  • Develop and maintain industry knowledge applicable to the business and articulate it internally and externally.
  • Demonstrate in-depth knowledge of corporate policies and procedures related to the administrative role.
  • Provide and maintain appropriate levels of controls to minimize losses.
  • Provide effective support of team members.
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls.

Requirements:

  • Combined minimum of 4 years' higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact.
  • Strong focus on customer service and satisfaction.
  • Strong verbal and written communication skills.

Preferred Qualifications:

  • Bachelor's degree focused on Finance, Business, Economics, or Accounting and a minimum of 1 year relevant work experience with direct client contact.
  • CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.
  • Strong skills in pertinent software applications, with the ability to learn new applications.
  • Experience working in a team environment.
  • Strong interpersonal skills with the ability to build significant levels of trust with clients.

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