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Customer Service Liaison Officer

2 months ago

Oxford, Oxfordshire, United Kingdom Serco Limited Full time
Job Title: Contract Liaison Officer

Job Summary:

We are seeking a skilled Contract Liaison Officer to join our team at Serco Limited. As a key member of our team, you will be responsible for building and maintaining excellent relationships with our Forces families and acting as liaison between our Accommodation repairs teams and our service users.

Key Responsibilities:

  • Travel to RAF Brize Norton, RAF High Wycombe, and sites in between to host coffee mornings and drop-ins to provide an inclusive and engaging forum to speak with the families at housing clinics to help with complaints and issues and offer support to the community.
  • Organise social value activities in the local community and ensure queries, complaints, and issues are responded to, with the support of our repairs teams, in a timely manner.
  • Develop and maintain strong relationships with our Forces families and stakeholders to ensure effective communication and issue resolution.
  • Work closely with our Accommodation repairs teams to ensure that repairs and maintenance are carried out efficiently and effectively.
  • Provide excellent customer service and support to our service users, responding to their queries and concerns in a timely and professional manner.

Requirements:

  • Experience of working in a customer-facing role, with some experience of dealing with military customers, be an ex-forces member, or come from the Forces families community.
  • Excellent communication and interpersonal skills with the ability to resolve conflicts, deal with surprises and establish credibility with demanding partners.
  • Ability to elicit and meet customers' requirements with empathy, strategic insight and a commitment to meet their future as well as present requirements.
  • Confident use of Microsoft packages (Teams/Excel/Word etc.).
  • Ability to travel to remote sites weekly and hold a clean and valid UK driving licence or be able to travel to remote locations without the use of public transport.
  • SC Clearance required.

What We Offer:

  • Fuel to be expensed.
  • Up to 6% contributory pension scheme.
  • 25 Days annual leave.
  • Volunteer leave.
  • Established reward and recognition scheme.
  • One paid professional subscription.
  • Life Assurance Policy.
  • Employee discount and reward schemes.
  • Interesting, varied, and enjoyable work.
  • A company that recognises your contribution.
  • Training opportunities and qualifications within a supportive environment to ensure career progression.