Customer Experience Specialist
4 days ago
Key Responsibilities:
* Deliver exceptional customer service, responding to queries and complaints in a timely and empathetic manner.
* Enter data into suppliers, agents, owners, and review portals to ensure seamless operations.
Requirements:
* Ability to work under pressure and maintain high standards of customer service.
* Excellent English language skills, both written and verbal.
* Creative thinking to improve processes and enhance customer experiences.
* Passion for boutique and luxury travel.
Nice to Have:
* Previous experience in a villa company or boutique travel role.
* Knowledge of Salesforce.
* Fluency in French.
What We Offer:
* Flexible working arrangements, including the option to work from anywhere for up to 4 weeks per year.
* £1000 Oliver's Travels holiday credit for every year you work with us.
* 25 days of annual leave, plus bank holidays, and one extra day leave for every year you are with us.
* Monthly company socials and guaranteed awesome Summer and Christmas parties.
* Free breakfast, nibbles, delicious drinks, and office dogs - bring your buddies along.
We're an equal-opportunity employer and welcome applications from diverse candidates.
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