Front of House Team Lead

3 weeks ago

Letchworth, Hertfordshire, United Kingdom Loungers Full time
Front of House Supervisor Opportunity

Loungers is a unique and exciting place to work, and we're looking for a talented Front of House Supervisor to join our team. As a Supervisor, you'll play a key role in maintaining the high standards of our lounges, working closely with the management team to deliver exceptional customer experiences.

Key Responsibilities:
  • Support the management team in maintaining high standards of customer service and lounge operations
  • Lead from the front, setting the pace for the team and ensuring that every customer leaves happy
  • Deliver 14 great shifts with the team, ensuring that every customer receives a warm and welcoming experience
  • Oversee the detail, ensuring that every aspect of the lounge is running smoothly and efficiently
The Benefits:
  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives, including the chance to jet off on an all-expenses-paid trip with one of our suppliers
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For:
  • You'll be an existing Supervisor, Team Leader, or an epic front of house team member ready to take their first step into management, with a background in restaurants, bars, cafés, or coffee shops
  • You'll have experience of working in a bar environment, serving freshly made food and drinks preparation
  • A natural talent and passion for hospitality
  • Extremely driven and relentless at overcoming challenges or obstacles
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision, whilst adhering to pressure and timescales
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

If you're passionate about delivering exceptional customer experiences and have the skills and experience to match, we'd love to hear from you.

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