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Patient Experience Officer
2 months ago
We are seeking a highly skilled and motivated individual to join our Patient Experience team as a Patient Experience Officer. This is a fixed-term/secondment position for 12 months to cover maternity leave.
The successful candidate will play a key role in supporting the development of our Patient Experience team, including the production of a Children's Charter and the embedding of a Children's Rights-based approach.
Key responsibilities will include:
- Managing complaints in the NHS
- Undertaking audit work and patient satisfaction surveys/focus groups
- Writing reports for senior managers
- Line and project management
The ideal candidate will have excellent communication skills, the ability to work independently, problem-solve, prioritize their workload, manage projects, and meet agreed deadlines.
Due to the necessary engagement with children and young people and their families, the ability to speak Welsh is essential for this post.
About Us
Betsi Cadwaladr University Health Board (BCUHB) North Wales is a leading healthcare organization in Wales, providing a range of services to a population of around 700,000. We are committed to promoting equality and diversity and are proud to welcome applicants under the Disability Confident Employer scheme.
What We Offer
We offer a supportive and inclusive work environment, opportunities for professional development, and a chance to make a real difference in the lives of our patients and communities.
