Senior Technical Support Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Royal London Group Full time

About the Role

We are seeking a Senior Technical Support Consultant to join our team at Royal London Group. As a key member of our team, you will provide technical support to internal and external customers, ensuring that our business is conducted in line with legislative and regulatory requirements.

Key Responsibilities

  • Provide pensions and ISA technical support to internal and external customers.
  • Review legislative or regulatory change papers or articles, identifying those impacting our UK propositions - pensions, protection, and savings.
  • Analyse, understand, and communicate the impact of legislative and regulatory change on RL Group and our UK propositions.
  • Identify trends in queries and provide content for business development manager and adviser training, adviser and employer newsletters, and Technical Central website.
  • Support the delivery of new developments and improvements to UK propositions, and regulatory projects.
  • Support senior leaders in implementing and embedding our risk processes.
  • Maintain the Technical Central website, creating and updating a collection of technical articles.

About You

  • Previous experience in similar pensions and ISA legislation/support role.
  • Strong knowledge of pensions and ISA legislation.
  • Ability to engage with key stakeholders in the business.
  • Ability to work independently without direct supervision.
  • Good analytical skills – must be able to monitor updates and changes to the legislation, interpret, and articulate it to stakeholders.
  • High attention to detail.
  • PC literate with knowledge of all main Microsoft Office applications.

About Royal London Group

We are the UK's largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable, and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme, and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, Diversity, and Belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.



  • Edinburgh, Edinburgh, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Senior Technical Support SpecialistContract Type: PermanentAs a Senior Technical Support Specialist, you will provide expert technical support to internal and external customers, ensuring compliance with legislative and regulatory requirements.You will develop and maintain technical content for internal and external stakeholders, including...


  • Edinburgh, Edinburgh, United Kingdom Royal London Full time

    Senior Technical Support SpecialistAt Royal London, we're seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our support team, you'll provide expert technical guidance to internal and external customers, ensuring compliance with legislative and regulatory requirements.You'll develop and maintain technical...


  • Edinburgh, Edinburgh, United Kingdom Avaloq Full time

    Job OverviewAbout AvaloqAvaloq is a leading provider of wealth management technology and services, with a global presence in 12 countries and a client base of over 170 institutions worldwide.We are seeking a highly skilled Senior Technical Support Specialist to join our team and provide expert technical support to our clients.The ideal candidate will have a...


  • Edinburgh, Edinburgh, United Kingdom Avaloq Careers Full time

    Job Overview:Avaloq Careers is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members.Key...


  • Edinburgh, Edinburgh, United Kingdom Comhairle nan Eilean Siar Full time

    Job SummaryThis is a permanent, year-round position offering 37 hours of work per week. The successful candidate will provide technical support to teaching staff and maintain various equipment in schools.About the RoleThe post holder will be responsible for preparing materials for classes, repairing and maintaining hand tools, power tools, machines, and...


  • Edinburgh, Edinburgh, United Kingdom Royal London Mutual Insurance Society Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Adviser to join our team at Royal London Mutual Insurance Society. As a Senior Technical Support Adviser, you will provide expert technical support to internal and external customers, ensuring compliance with legislative and regulatory requirements.Key ResponsibilitiesDevelop and maintain...


  • Edinburgh, Edinburgh, United Kingdom Comhairle nan Eilean Siar Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Comhairle nan Eilean Siar. As a Technical Support Specialist, you will provide general support and maintain a wide variety of equipment in schools, offering practical assistance to technical teaching staff and delivering a regional training program to peers and...


  • Edinburgh, Edinburgh, United Kingdom Avaloq Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Avaloq. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, answering their questions, troubleshooting problems, and escalating issues to the appropriate team...


  • Edinburgh, Edinburgh, United Kingdom Royal London Group Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Consultant to join our team at Royal London Group. As a Senior Technical Support Consultant, you will provide pensions and savings technical support to internal and external customers, ensuring that we conduct our business in line with legislative and regulatory requirements.Key...


  • Edinburgh, Edinburgh, United Kingdom Careers Plus Full time £34,000

    Job Title: Technical Support SpecialistAt Careers Plus, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities: Provide timely and effective technical support to clients via phone, email, and...


  • Edinburgh, Edinburgh, United Kingdom Adobe Full time

    Company OverviewChanging the world through digital experiences is at the heart of Adobe's mission.We are a leader in empowering individuals and businesses to create engaging digital content, applications, and experiences. Our team is passionate about delivering exceptional employee experiences where everyone is respected and has access to equal...


  • Edinburgh, Edinburgh, United Kingdom Royal London Group Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Royal London Group. As a key member of our team, you will provide pensions and savings technical support to internal and external customers, ensuring that we conduct our business in line with legislative and regulatory requirements.Key ResponsibilitiesProvide pensions and...


  • Edinburgh, Edinburgh, United Kingdom Squiz Full time

    We're seeking a Technical Support Specialist with a strong background in Linux-based systems to join our Support Organisation at Squiz. The ideal candidate will have 3-5 years of experience in troubleshooting complex technical issues and excellent client-facing communication skills.Key skills required include:Autonomy in fault findingExperience working in...


  • Edinburgh, Edinburgh, United Kingdom Royal London Group Full time

    About the RoleWe are seeking a skilled Senior Technical Support Consultant to join our team at Royal London Group. As a key member of our team, you will provide pensions and savings technical support to internal and external customers, ensuring that we conduct our business in line with legislative and regulatory requirements.Key ResponsibilitiesProvide...


  • Edinburgh, Edinburgh, United Kingdom Abacus Group LLC Full time

    About the Role:The Abacus Group LLC is seeking an experienced Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients, ensuring timely and effective resolution of their issues.Responsibilities:* Provide best-in-class technical support to clients...


  • Edinburgh, Edinburgh, United Kingdom North Ayrshire Council Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at North Ayrshire Council.The successful candidate will provide technical support to teaching staff and pupils at Arran High School, reporting to the Head Teacher.Key responsibilities include:Providing technical assistance to staff and pupilsMaintaining and troubleshooting...


  • Edinburgh, Edinburgh, United Kingdom Vestas Full time

    Technical Support Role in Wind EnergyVestas is seeking a skilled Technical Support Specialist to join our team in North Central Europe. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to Service organizations to reduce turbine downtime and performance.Key ResponsibilitiesHandling stopped turbines on a...


  • Edinburgh, Edinburgh, United Kingdom Abacus Group LLC Full time

    Job Opportunity: A unique position has become available in our company, Abacus Information Technology Limited, where you can apply your technical skills and experience to succeed in a dynamic environment. As a Technical Support Specialist, you will be the first point of contact for our clients, responding to their service requests and incidents. You will...


  • Edinburgh, Edinburgh, United Kingdom Squiz Full time

    We are seeking a skilled Technical Support Specialist to join our Support Organisation at Squiz. This role requires a strong background in troubleshooting and resolving complex technical issues related to Linux systems.The ideal candidate will have experience with Linux distributions, web stacks, revision control systems, and server monitoring tools....


  • Edinburgh, Edinburgh, United Kingdom newscientist - Jobboard Full time

    Job SummaryAs a Senior Technical Specialist, you will be responsible for carrying out BoM reviews and Obsolescence monitoring activities using company tools. This role requires a degree in an Engineering discipline and familiarity with Electronic Component datasheets and specifications. You will also need to manage your own work on a day-to-day basis under...