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Product Site Reliability Engineer

2 months ago

Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

About this Opportunity

The Cloud Platform team is on a mission to create a next-generation technical platform for Lloyds Banking Group, a key component of the UK's largest financial services transformation. We're seeking a Product Site Reliability Engineer (SRE) to join our Cloud SRE team within the Cloud Platform.

The successful candidate will have a unique opportunity to be part of an ambitious team driving our tech modernisation agenda and enabling Lloyds Banking Group to become a leading fintech in the UK.

Key Responsibilities

  • Lead technical conversations with customers and consumers of varying technical backgrounds, including Product, Engineering, Senior Management, and other domain experts.
  • Identify and take ownership of shortcomings, delivering improvements to existing processes, systems, and procedures to deliver customer-focused outcomes.
  • Work in cross-functional environments, collaborating closely with software engineers, quality engineers, infrastructure engineers, and security engineers.
  • Define, deliver, and adapt best practices to meet customer needs, selecting the best possible approaches within the Group and industry.
  • Provide education and mentorship on DevOps and site reliability topics, driving upskilling across teams.
  • Develop standards, policies, designs, and other collateral.

Expected Activities

  • Monitoring & Alerting: Implement enhancements to drive improvements in Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR).
  • Automating Release Management: Automate Continuous Integration/Continuous Deployment (CI/CD), integrate, and automate non-functional testing to accelerate deployment frequency and lead time.
  • Operational Service: Participate in production support rotations for the lab, contributing to blameless post-mortems and implementing root cause fixes.
  • Automating Toil: Remove manual tasks required to operate the product.

Why Lloyds Banking Group

We're a leading financial services organisation, driven by a clear purpose: to help Britain prosper. Our colleagues are focused on making a difference to customers, businesses, and communities. With us, you'll have a key role in shaping the financial services of the future, with opportunities to learn, grow, and develop.

Requirements

  • Hands-on experience with infrastructure as code, including Terraform, Chef, and Ansible.
  • A strong DevOps or Site Reliability Engineering background and knowledge of DevOps best practices.
  • Experience in building CI/CD pipelines to deliver changes incrementally to production.
  • Day-to-day administration of Deploy and Release lifecycle activities.
  • Strong familiarity with source code repositories, particularly Git.
  • Experience with cloud technologies, such as Google Cloud Platform (GCP) or others (AWS, Azure), and OpenShift.
  • Experience with containers, orchestration, and service mesh, including Docker, Kubernetes, and Istio.
  • Experience or exposure to networks, such as F5 and Firewalls.