Mystery Shopping Fieldwork Coordinator
3 days ago
We are seeking a highly skilled and organized Fieldwork Scheduler to join our team at Proinsight Mystery Shopping. As a key member of our operations team, you will be responsible for allocating mystery shops to our network of Mystery Shoppers, ensuring timely and high-quality delivery of results to our clients.
Key Responsibilities:
- Allocate mystery shops to Mystery Shoppers within agreed deadlines
- Deliver excellent briefings to Mystery Shoppers to ensure delivery of mystery shops in accordance with client requirements
- Ensure all mystery shops are submitted by Mystery Shoppers within agreed deadlines
- Achieve 100% export of mystery shop results by the end of the month
- Investigate and resolve client challenges and hurdles using Speed and Quality
- Build strengths of Mystery Shoppers through developing them into Platinum, Video, and OECs
- Recruit Mystery Shoppers in hard-to-reach areas using online recruitment boards and other tools
- Manage and utilize shared inboxes to achieve companies' response SLA%'s
- Lead training and coaching sessions within departmental meetings to offer support and guidance to team members
- Hold review sessions to forecast, plan, and execute to improve
- Perform successful scheduling drives/sprints at challenging points in the month to motivate team members
- Devise plans and call drives to enhance the shopper database
- Manage trial programs, new, and priority clients with the Business Development team
- Support shortfalls and gaps in the business with recruitment needs
- Have confidence in your ability to lead team members and keep people engaged
- Develop ways and processes to improve efficiency through the Operations team
- Work with the Head of Operations on handling client challenges and appeals
Requirements:
- Great time management and organization skills
- Ability to forward think and forecast
- Problemsolving skills
- Ability to take responsibility and Own It
- Being proactive
- Great communicator
- Influential and motivating person
- Ability to exceed under pressure
- Technically adept
- Tenacious
- Analytic behavior
- Honest and open
Reporting to: Operations Manager
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