Experience Management Specialist
3 weeks ago
**About the Job**
We are looking for a highly motivated and customer-focused individual to join our team as a Support and Engagement Agent. As a key member of our customer experience team, you will play a vital role in ensuring our customers receive the highest level of support and engagement.
Your primary responsibilities will include providing timely and effective support to customers via various communication channels, working collaboratively with internal teams to resolve customer inquiries and issues, and developing and maintaining a deep understanding of our products and services to provide expert advice.
Responsibilities:
- Respond to customer inquiries and concerns via email and other communication channels.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informative responses.
**Requirements**
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment with multiple priorities.
- High level of accuracy and attention to detail.
**Salary and Benefits**
We offer a competitive salary range £25,000 - £32,000 per annum, depending on experience, along with opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and thrive in dynamic environments, we'd love to hear from you.
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