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Head of Client Services

2 months ago

London, Greater London, United Kingdom Fill My Funnel - LinkedIn Ads Agency Full time
Head of Client Services

Fill My Funnel, a leading B2B LinkedIn Ads agency, is seeking a seasoned professional to lead our client services team. As Head of Client Services, you will be responsible for overseeing client relationships, ensuring high-quality service delivery, and driving business growth.

Key Responsibilities:
  • Develop and nurture strong relationships with key clients, serving as their primary point of contact
  • Oversee multiple client accounts, ensuring their needs and expectations are met or exceeded
  • Collaborate with clients to understand their long-term goals and develop strategic plans
  • Identify opportunities for upselling or cross-selling services to existing clients
  • Supervise the execution of projects, campaigns, or services to ensure they align with client goals and expectations
  • Lead and mentor account teams, providing guidance and support in client interactions and project execution
  • Work closely with the Owner to maximise new business opportunities within existing client accounts
  • Manage client budgets and financial aspects of projects, ensuring profitability and adherence to financial targets
  • Ensure services meet or exceed agreed-upon standards, maintaining high client satisfaction
Requirements:
  • A dynamic, strategic, adaptable professional deeply invested in digital marketing
  • Ready to lead, collaborate, and enjoy the flexibility of remote work
Location:

Remote (South Africa or UK-based preferred for occasional meets)

Employment Type:

Full-time