Senior Infrastructure Project Manager

3 weeks ago


Sheffield, Sheffield, United Kingdom Interface Recruitment UK Full time
Job Title: 3rd Line Support Engineer

About the Role:
This is a challenging and exciting opportunity to join our IT Operations team as a 3rd Line Support Engineer. As a key member of our team, you will be responsible for providing technical expertise and support to our internal teams and external customers. Your primary focus will be on resolving complex technical issues and implementing solutions to maintain system reliability, security, performance, and scalability.

Responsibilities:
• Working within an ITIL led environment across all disciplines (Incident / Problem / Change / Capacity Management etc.).
• Championing and taking responsibility for the internal and external IT infrastructure including hosting/operations, availability management, capacity management, backups and disaster recovery/continuity planning.
• Collaborating with other members of infrastructure, service desk and wider IT / business teams to ensure the effective operation of our infrastructure.
• Maintaining a deep understanding of new technologies and trends in the industry to ensure we stay ahead of the curve.
• Achieving SLA adherence on infrastructure hosted systems and acting as a technical authority on all infrastructure-related issues.

Requirements:
• Experience in a 3rd line enterprise IT infrastructure support/project team.
• Design and support experience of at least 3 of the following: Microsoft, RedHat, VMware, PaloAlto, SQL, AWS, Azure, On Prem & O365 Exchange, Veeam, Patching Solutions, Nimble or similar storage solutions, Infrastructure Hardware Experience.
• Strong analytical and problem-solving skills, with a proven ability to train and teach others.
• Ability to work to best practices frameworks and be available for Infrastructure team's On-call rota.

About Us:
We are a leading recruitment agency specializing in IT and technology recruitment. We work with a wide range of clients across the industry to find the best talent for their businesses. If you are a motivated and experienced IT professional looking for a new challenge, we would love to hear from you.

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