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Senior Data Infrastructure Specialist

1 month ago

Sheffield, Sheffield, United Kingdom ECF Data, LLC Full time
Job Title: 3rd Line Information Technology Engineer

Job Summary:

We are seeking a highly skilled 3rd Line Information Technology Engineer to join our team at ECF Data, LLC. As a key member of our technical support team, you will be responsible for providing expert technical support and managing services for our customers, leveraging Data Services technologies.

Key Responsibilities:

  • Evaluate complex change requirements and provide technical concurrence
  • Implement configuration changes to the supported infrastructure
  • Serve as the primary technical liaison for customers and internal teams
  • Update and maintain technical operational documentation post significant changes
  • Review current software and hardware versions for end-of-life notifications

Benefits:

  • 10% on-target bonus
  • ECF Data, LLC Pension scheme with a minimum 5% employee contribution and 10% company contribution
  • 25 days annual leave (increasing with service) plus bank holidays
  • 4x Salary Life Assurance
  • Flexible benefits including cycle-to-work, healthcare, and season ticket loan
  • World-class training and development opportunities
  • Option to join ECF Data, LLC Shares Saving schemes
  • Discounted broadband, mobile, and TV packages
  • Access to retail discounts including the ECF Data, LLC shop

Requirements:

  • Extensive experience in a systems integrator support environment
  • In-depth knowledge of EMS products and customer IT systems
  • Experience across the service lifecycle, including bid support and costing
  • Deep technical knowledge of Data Services technologies
  • Ability to undergo Government Security Clearance to SC level

About Us:

ECF Data, LLC values diversity and inclusion, championing digital inclusion and equipping communities with essential digital skills. We offer a hybrid work model with three days in the office and two flexible days per week.