Travel Assistance Coordinator

1 month ago

Birmingham, Birmingham, United Kingdom Birmingham Airport Full time
Job Title: Assisted Travel Coordinator

Birmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. As an Assisted Travel Coordinator, you will play a crucial role in ensuring that our customers receive an exceptional, safe assistance experience.

Main Responsibilities:
  • Control the Assisted Travel operation through our dedicated task planning system and coordinate a team of up to 50 operational assistance staff at any one time.
  • Take ownership of the service's daily performance, striving to maintain the airport's Key Performance Indicators for this area.
  • Undertake dynamic, operationally critical decision making in a high-pressure environment to ensure Customers receive an exceptional, safe assistance experience and Airline On Time Performance is protected.
  • Host key areas within the terminal to answer customer queries, support their needs at that point, and aid operational decision making through effective communication with colleagues.
  • Proactively and assertively engage with the Assisted Travel Third Party Contractor, both with operational staff and their Management team.
  • Undertake administrative duties to support a safe operation, including briefing customers in the use of complimentary mobility scooters, completing regulatory Electric Mobility Aid paperwork, and completing shift/incident reports.
  • Deliver exceptional Customer Service face-to-face, by telephone, and by email to our customers and external stakeholders.
  • Professional hosting of the Assisted Travel Help Desk, which is the first point of contact for departing customers needing assistance.
  • Control the customer flow within the operation through effective allocation/assignment of tasks to the Third Party Contractor to ensure waiting times remain within KPI targets.
  • Remain professional and courteous at all times, displaying high levels of Customer Service to ensure their passage through the airport is positive.
  • Ensure all Health & Safety responsibilities are adhered to and maintain compliance with best practices and legal requirements.
  • Actively promote Equality and Diversity by creating an inclusive culture for the team. Consistently treat colleagues with courtesy, demonstrate emotional intelligence, and respect.

We are committed to creating a kind, values-driven environment where everyone feels empowered to bring their best to work. Our seven pillars, Growth, Customer, Neighbour, Efficiency, People, Safety & Security, and Carbon, support the strategic output of the company.

Our values - Curious, Dedicated, Inclusive, Respectful & Supportive guide how our colleagues treat each other as we serve customers with safety & security as our top priority.

  • Travel Experience Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Discover You Travel Full time

    Discover the perfect blend of helping others and working remotely as a Travel Experience Coordinator. This role allows you to combine your passion for travel with the freedom of working from anywhere.As a Travel Experience Coordinator, you'll be responsible for: Planning and customizing travel itineraries Providing travel advice and recommendations Handling...

  • Travel Planner

    4 weeks ago

    Birmingham, Birmingham, United Kingdom TimeSaving Travel Full time

    Remote Vacation CoordinatorWe are seeking a highly motivated and detail-oriented individual to join our team as a Remote Vacation Coordinator at TimeSaving Travel. As a key member of our team, you will be responsible for helping our clients plan and book travel arrangements, including flights, hotels, and other activities.Key Responsibilities:Assist clients...

  • Travel Planner

    4 weeks ago

    Birmingham, Birmingham, United Kingdom TimeSaving Travel Full time

    Remote Vacation CoordinatorWe are seeking a highly motivated and detail-oriented individual to join our team as a Remote Vacation Coordinator at TimeSaving Travel. As a key member of our team, you will be responsible for helping our clients plan and book travel arrangements, including flights, hotels, and other activities.Key Responsibilities:Assist clients...

  • Travel Planner

    1 month ago

    Birmingham, Birmingham, United Kingdom TimeSaving Travel Full time

    Remote Vacation CoordinatorWe are seeking a highly motivated and detail-oriented individual to join our team as a Remote Vacation Coordinator at TimeSaving Travel. As a key member of our team, you will be responsible for helping our clients plan and book travel arrangements, including flights, hotels, and other activities.Key Responsibilities:Assist clients...

  • Travel Planner

    1 month ago

    Birmingham, Birmingham, United Kingdom TimeSaving Travel Full time

    Remote Vacation CoordinatorWe are seeking a highly motivated and detail-oriented individual to join our team as a Remote Vacation Coordinator at TimeSaving Travel. As a key member of our team, you will be responsible for helping our clients plan and book travel arrangements, including flights, hotels, and other activities.Key Responsibilities:Assist clients...

  • Travel Assistance Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. As an Assisted Travel Coordinator, you will play a crucial role in ensuring that our customers receive an exceptional, safe assistance experience.Main Responsibilities:Control the Assisted Travel operation through...

  • Travel Assistance Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. As an Assisted Travel Coordinator, you will play a crucial role in ensuring that our customers receive an exceptional assistance experience.Main Responsibilities:Control the Assisted Travel operation through our...

  • Travel Assistance Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. As an Assisted Travel Coordinator, you will play a crucial role in ensuring that our customers receive an exceptional, safe assistance experience.Main Responsibilities:Control the Assisted Travel operation through...

  • Travel Assistance Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. As an Assisted Travel Coordinator, you will play a crucial role in ensuring that our customers receive an exceptional assistance experience.Main Responsibilities:Control the Assisted Travel operation through our...

  • International Travel Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom TimeSaving Travel Full time

    Remote International Travel PlannerWe are seeking a highly motivated and detail-oriented individual to join our team as a Remote International Travel Planner at TimeSaving Travel. As a key member of our team, you will be responsible for helping our clients plan and book travel arrangements, including flights, hotels, and other activities.Key...

  • International Travel Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom TimeSaving Travel Full time

    Remote International Travel PlannerWe are seeking a highly motivated and detail-oriented individual to join our team as a Remote International Travel Planner at TimeSaving Travel. As a key member of our team, you will be responsible for helping our clients plan and book travel arrangements, including flights, hotels, and other activities.Key...

  • International Travel Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom TimeSaving Travel Full time

    Remote International Travel PlannerWe are seeking a highly motivated and detail-oriented individual to join our team as a Remote International Travel Planner. As a key member of our team, you will be responsible for helping our clients plan and book travel arrangements, including flights, hotels, and other activities.Key Responsibilities:Assist clients in...

  • Travel Assistance Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. With a projected growth of more than 18m customers a year by 2033, we are committed to delivering exceptional customer experiences.Job Summary:We are seeking an Assisted Travel Coordinator to join our team. As a...

  • Travel Assistance Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. With a projected growth of more than 18m customers a year by 2033, we are committed to delivering exceptional customer experiences.Job Summary:We are seeking an Assisted Travel Coordinator to join our team. As a...

  • Travel Assistance Coordinator

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. With a projected growth of more than 18m customers a year by 2033, we are committed to delivering exceptional customer experiences.Job Summary:We are seeking an Assisted Travel Coordinator to join our team. As a...

  • Travel Assistance Coordinator

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. With a projected growth of more than 18m customers a year by 2033, we are committed to delivering exceptional customer experiences.Job Summary:We are seeking an Assisted Travel Coordinator to join our team. As a...

  • Travel Assistance Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. With a projected growth of more than 18m customers a year by 2033, we are committed to delivering exceptional customer experiences.Job Summary:We are seeking an Assisted Travel Coordinator to join our team,...

  • Travel Assistance Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. With a projected growth of more than 18m customers a year by 2033, we are committed to delivering exceptional customer experiences.Job Summary:We are seeking an Assisted Travel Coordinator to join our team,...

  • Travel Assistance Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. With a projected growth of more than 18m customers a year by 2033, we are committed to delivering exceptional customer experiences.Job Summary:We are seeking an Assisted Travel Coordinator to join our team,...

  • Travel Assistance Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Job Title: Assisted Travel CoordinatorBirmingham Airport is a leading UK airport, serving over 120 destinations directly and onwards to over 400. With a projected growth of more than 18m customers a year by 2033, we are committed to delivering exceptional customer experiences.Job Summary:We are seeking an Assisted Travel Coordinator to join our team,...