Strategic Team Leader Opportunity
1 month ago
Job Overview
We are currently supporting a leading business in the UK who is looking for an experienced Team Leader to join their senior management team.
The company has a consistent record of supporting clients with a variety of services across the UK and is a market leader with an excellent reputation. They rely on their existing customers to always go above and beyond for their clients.
This role would suit an individual who is passionate about bringing the best out of their team, working closely in a divisional leadership capacity and attending weekly meetings on service reviews.
Key Responsibilities
- Support a team of 5 individuals to help run the day-to-day operations of the business.
- Conduct regular one-on-one meetings with staff members to discuss feedback and identify any training needs.
- Manage a client base with excellent efficiency and respond to urgent queries as they arise.
- Discuss ideas on how improvements can be made in terms of service levels and customer management.
- Work closely in a team leading division and attend weekly meetings on service reviews.
- Ensure that Service Level Agreements (SLAs) remain a priority with all client queries being managed in accordance with targets set in place.
- Record all call information onto the CRM system with good attention to detail applied at all times.
Requirements
- Experience in team management.
- Customer service driven.
- Approachable and passionate about bringing out the best in others.
- Team player.
- Attention to detail.
- Proactive.
About the Role
Hugely supportive working culture
Excellent company benefits
Parking onsite
Career progression with opportunities for growth and development.
Estimated Salary Range: £40,000 - £55,000 per annum depending on experience, plus a range of benefits and bonuses.
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