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Windows IT Support Specialist

2 months ago


Bradford, Bradford, United Kingdom British Wool Full time £28,000 - £35,000
Job Title: Windows IT Support Analyst

Job Summary:

We are seeking a skilled and proactive IT Support Technician to join our 3-person IT team at British Wool. As the sole IT Support Technician, you will play a crucial role in providing technical support and maintaining the IT infrastructure that underpins all our operations.

Key Responsibilities:

  • Provide exceptional technical support to end-users via various channels, including a ServiceDesk platform, phone, email, and in-person, to resolve hardware, software, and network-related issues promptly.
  • Creation and management of user accounts, and devices, across various systems.
  • Perform hardware and software installations, configurations, and upgrades, ensuring compatibility and adherence to security standards.
  • Perform regular checks to ensure system performance, reliability, and security.
  • Stay up to date with the latest industry trends and technologies, making suggestions for improvement and optimisation of IT systems.

Requirements:

  • Proven experience as an IT Support Technician or similar role, providing technical support to end-users in a professional setting.
  • Experience supporting Microsoft Windows 10+ and Server 2016+, Office 365 applications, Microsoft 365 administration, Microsoft InTune, and troubleshooting hardware issues.
  • Experience working with Active Directory, Group Policy, and Windows Server environments.
  • Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
  • Possessing a full UK driving license to facilitate infrequent travel to depots across the UK to provide on-site support.

What We Offer:

  • Competitive salary of between £28k-35k based on qualifications and experience.
  • ~23 days annual leave entitlement + bank holidays.
  • Hybrid working pattern (up to 2 days per week working from home).
  • Monday to Friday 8am to 5pm.
  • Generous contributory pension scheme.
  • Cycle to Work scheme.
  • Health Assured scheme access.
  • Professional development and training opportunities to enhance your skills.
  • A supportive work environment that promotes work-life balance.
  • Free on-site parking.