Property Management Leader

6 days ago

St Albans, Hertfordshire, United Kingdom Nouvo Recruitment (London) Full time
Job Title: Property Director

We are seeking a highly skilled and experienced Property Director to join our team at Nouvo Recruitment (London) Ltd. As a Property Director, you will be responsible for overseeing the Property Management Team, their objectives, delivery to the customers, and Customer Service.

Key Responsibilities:
  • Overall Management: Manage and be responsible for the Service Deliverables of the Property Management Team.
  • Property Management Activities: Oversee and direct property management activities related to our diverse portfolio.
  • Staff Supervision: Supervise and direct activities of property management staff, providing training and coaching as appropriate.
  • Operations Management: Responsible for the overall successful operations of properties and ensure department operations meet or surpass industry standards (RICS code, etc.) and client KPIs/SLAs.
  • Legislative Knowledge: Strong knowledge of property management legislation, rules, and regulations.
  • People Management: Good command of people management and managing large and complex developments.
  • Reporting and Communication: Prepare and present departmental reports relating to project performance, goals, standards, benchmarks, etc.
  • Client Relationships: Maintain good working relationships with clients, finding solutions to problems and their implementation.
  • Supplier Management: Manage supplier partners to ensure effective delivery of their services.
  • Industry Standards: Stay abreast of property management and other real estate-related industry standards, legislation impacting department and industry practices, policies, and procedures.
  • Collaboration: Regularly communicate and cooperate with Asset Management staff on all PM reporting and regulatory issues.
  • Client Satisfaction: Ensure client satisfaction and retention.
  • Service Delivery: High service delivery.
  • Team Engagement: Team engagement.
  • Customer Experience: Provide a 5* Customer Experience.
  • Collaboration with Executive Team: Collaborate with the executive team to deliver against the Customer Experience, Compliance, and Project Management objectives.
  • Complaints Handling: Ensure all complaints are responded to in accordance with our complaints process.
  • GDPR Compliance: Ensure your department is compliant with GDPR.
  • Experience and Qualifications: Experience in a similar role, BA or BSc degree required, MTPI qualified.
  • Leadership and Management: Strong leadership in property management practices and techniques, leadership & demonstrable management skills.
  • Mentoring and Performance: Passionate about mentoring teams to inspire confidence and results-orientation, outcome-oriented and motivated by performance-based rewards.
  • Relationship Building: Able to channel different points of view, establish and maintain excellent relationships, and foster team atmosphere with internal staff while achieving key objectives.
  • Communication and Analytical Skills: Possess exceptional relationship building and communication skills between internal and external stakeholders, strategic and highly analytical with the ability to take large amounts of information and develop innovative solutions.
  • Desirable Qualifications: MRICS desirable, Assoc RICS and IOSH desirable, NEBOS desirable.

Please note that due to a high number of applications, we are unable to provide feedback to every candidate. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. Please check our website regularly for new roles.

Nouvo Recruitment (London) Ltd operates as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.

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