Financial Services Complaint Handler

2 days ago


Rochester, Medway, United Kingdom Broadgate Full time
Job Description:

The Complaints Resolution Expert will play a key role in ensuring that Broadgate's complaints procedures are effective and efficient. This includes conducting root cause analysis, preparing reports, and liaising with external parties.

Main Tasks:
  • Handle complaints from initial acknowledgment to resolution, including redress calculations and FOS escalations.
  • Conduct thorough root cause analysis to identify and address process improvements.
  • Collaborate with the FOS, Professional Indemnity insurers, and third-party outsourcers to ensure seamless DB redress calculations.
Qualifications and Experience:
  • DipFA Level 4 qualification required (AF7 beneficial).
  • At least 3 years in a similar complaints role in wealth management or financial planning, with pension advice expertise.
  • Proven experience in complaint management, root cause analysis, and data reporting.
  • Strong understanding of FCA-regulated complaints DISP requirements.
Benefits:

As a member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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