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Sales and Customer Service Coordinator

2 months ago

Heckmondwike, Kirklees, United Kingdom Elevation Recruitment Group Full time

Job Summary:

Elevation Recruitment Group is seeking an experienced Sales Administrator to join our client's thriving team. As a Sales Administrator, you will play a crucial role in cultivating and maintaining strong relationships with existing clients, ensuring their ongoing satisfaction and loyalty.

Key Responsibilities:

  • Customer Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Order Coordination: Oversee the entire order lifecycle, from initial receipt through to final delivery, ensuring all processes run smoothly and efficiently.
  • Sales Analysis: Analyze sales data to identify trends, forecast demand, and generate actionable insights for the sales team.
  • Client Onboarding: Facilitate the onboarding process for new clients, ensuring a seamless and positive experience from the start.
  • Internal Collaboration: Work closely with other teams to coordinate order fulfillment and resolve any issues that may arise.
  • Issue Resolution: Quickly and effectively address any customer complaints or issues, ensuring a high level of client satisfaction.
  • Documentation and Compliance: Ensure all sales documentation is accurate and complies with company policies and regulatory requirements.

Requirements:

  • Proven experience in a sales administration or account management role.
  • Exceptional verbal and written communication skills, with the ability to build and maintain strong customer relationships.
  • Excellent organizational and multitasking abilities, capable of handling multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills, with a keen eye for detail.
  • Collaborative, supportive, and able to work effectively as part of a team.