Equine Veterinary Assistant
1 week ago
About the Role
As an Equine Veterinary Receptionist, you will play a key role in ensuring our clients receive a warm welcome and efficient service.
- Answer, introduce yourself, and ask how you can help.
- Understand the inquiry, get the client's and pet's names, and use them.
- Show interest and warmth toward the pet.
- Promote practice services, healthcare plans, insurance, and promotional offers.
- Keep the reception area clean and ready for the next day.
- Follow all practice policies and procedures for top customer service.
- Assist with stock orders and participate in biannual stock takes.
- Perform administrative and reception tasks, including booking, cancelling, and changing appointments.
- Manage payments (cash/card) and handle insurance claims and installment queries.
- Attend reception meetings and dispense medications/prescriptions.
- Ensure daily paperwork (lab reports, consent forms, vaccination paperwork) is completed.
- Manage Pet Healthcare Plan paperwork and send debt letters.
We offer a competitive salary of £25,000-£28,000 per annum, depending on experience.
The successful candidate will be based at The Avenue Vet in West Ealing, where modern facilities meet a growing, vibrant community.
You will have the opportunity to join a team of dedicated professionals who are passionate about delivering high-quality care to animals.
With one spacious consult room and a welcoming reception area, you'll have the space to deliver outstanding service.
Since opening in 2015, we've built a stellar reputation for personalized, preventative health care and high-quality treatments.
Veterinary experience is preferred but not essential; training will be provided for the right candidate.
A keen interest in building client base and building new relationships with clients is essential for this role.
Working pattern may include either 8:30 am-5:00 pm OR 9:30 am-6:00 pm shifts.
We offer a range of benefits, including 6.6 weeks annual leave, additional annual leave for your birthday, Employee Assistance Programme, and enhanced family-friendly policies.
Our development opportunities include learning and development through the IVC Evidensia Academy, company pension scheme, Cycle to Work scheme, and access to discounts/cashback with hundreds of participating retailers.
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