SD-WAN Network Solutions Specialist
5 days ago
We are the Intelligent Internet Platform. Our mission is to connect People, Places, and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, giving Visibility, Control, and Security through expereoOne.
Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.
The estimated salary for this role is $120,000 per year, based on industry standards and location.
About the RoleThe SD-WAN Managed Support Engineer is responsible for overseeing the ongoing management and maintenance of SD-WAN solutions for clients and providing technical support and troubleshooting assistance. You will work closely with customers, network administrators, network designers, IT teams, and vendors to resolve issues, ensure smooth operation and optimal performance, security, and reliability of SD-WAN deployments.
Key Responsibilities:- Respond to customer inquiries, incidents, and service requests related to SD-WAN.
- Troubleshoot connectivity issues, performance problems, and configuration errors.
- Provide timely and effective solutions to minimize downtime.
- Generate performance reports and provide insights to inform the customer of potential improvements.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Relevant certifications (e.g. Cato CCA, Cisco CCNA, ECMS, SDWFND, ENSDWI, VMware 5V0, Fortinet NSE).
- Experience with SD-WAN/SASE products (Cato, Meraki, Viptela, VMware Velocloud, Fortinet) and Zscaler.
- Familiarity with WAN technologies (Internet, MPLS, 4G/5G).
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