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Retail Store Operations Manager

1 month ago

London, Greater London, United Kingdom PVH Corp. Full time

About PVH

With a history spanning over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies.

Our brands, including Calvin Klein and Tommy Hilfiger, are internationally recognized for celebrating the essence of "classic American cool" style.

Store Manager Role

Our stores are the life and soul of our business. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our brands are all about.

The Store Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.

Key Responsibilities

  1. Partner with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
  2. Identify opportunities and collaborate with others to grow the business or improve performance.
  3. Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
  4. Ensure "door to floor" best practices, visual merchandising directives, and standards for sales floor and back room are being executed.
  5. Analyze store-level reports and create action plans to improve results.
  6. Communicate with staff daily on individual sales goals, and other key performance indicators, store results, product sales, and other information to help them provide unparalleled service and achieve goals.
  7. Manage the manpower planning, identification, recruitment, interviewing, hiring, and orientation processes.
  8. Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.
  9. Lead weekly management meetings and other staff meetings.

About What We Offer

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world.