IT Infrastructure Specialist
1 month ago
About the Role
We are seeking a skilled IT Infrastructure Specialist to join our team at Amazon. As an IT Support Technician, you will work at a logistics site alongside colleagues, remote support teams, and the business to offer a crucial IT support function.
Key Responsibilities
- Support local users by installing, supporting, and fixing issues on the IT infrastructure, end-user devices, and applications.
- Manage tickets, providing both first and second-line support.
- Provide proactive maintenance to maximise the availability of all IT equipment.
- Implement projects and deliver innovations together with other IT Service colleagues.
A Day in the Life
You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.
About the Team
Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon's global operations. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.
Requirements
- Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- Experience with network troubleshooting and support.
- UK valid driving license required.
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
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