Neighbourhood Manager

2 days ago


Hampshire, United Kingdom VIVID Housing Full time

About the Role

VIVID Housing is seeking a highly skilled and experienced Neighbourhood Manager to lead our Leasehold & Estates team. As a key member of our organization, you will be responsible for delivering high-quality housing services to our customers while driving forward improvements to customer satisfaction and value for money.

Key Responsibilities

  • Lead a team of Neighbourhood Managers to ensure that our customers receive excellent housing services.
  • Develop and implement strategies to improve customer satisfaction and value for money.
  • Manage the Leasehold and Service Charge team to ensure transparency, accuracy, and effective management of customer queries and complaints.
  • Collaborate with stakeholders and managing agents to guarantee service standards are met and that our leasehold and shared ownership customers are fully engaged and satisfied with the services VIVID provides.
  • Foster a culture of continuous improvement, ensuring that our services meet and exceed regulatory and best practice standards.

Requirements

  • Proven track record in housing management, leasehold and service charges.
  • Experience in a customer-centric environment.
  • Sound knowledge of housing legislation.
  • Ability to lead a team and collaborate with other departments and external partners.

What We Offer

  • 27 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave.
  • A productivity-related bonus scheme to enhance your take-home.
  • A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%.
  • Private medical insurance.
  • Health care cash plan called Medicash.
  • Enhanced pay for maternity, paternity, adoption and shared parental leave.
  • Access to counselling, legal and financial information.
  • Electric car scheme.
  • Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes.

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