Customer Support Engineer Liaison
3 weeks ago
**Mission Briefing**
Join Exail's global network of support engineers and work side by side with customers to ensure seamless product integration and operation. This unique position offers hands-on experience with a full range of Exail products, providing valuable insights into customer needs and preferences.
Proudly provide 24/7 support to our valued customers, assisting them in meeting their day-to-day objectives. Contribute with prompt, accurate, and reliable answers to their questions, whether it's a simple query or a deeper understanding of the technology.
Based in the Aberdeen commercial office, you will represent Exail to customers both internally and externally. As a remote support specialist, you will follow up on all hotlines, emails, and customer requests, document and analyze issues, and develop effective solutions to resolve customer claims.
Your Responsibilities:
- Represent Exail to customers and stakeholders
- Provide remote support to customers, including troubleshooting and technical assistance
- Analyze and respond to customer requests, documenting and resolving issues efficiently
- Collaborate with internal teams to move forward support cases and improve overall customer satisfaction
- Conduct on-site support to customers, including pre-survey, installation, commissioning, training, demo, and technical assistance
Requirements and Qualifications:
Bachelor's degree in engineering (electronic, robotics, mechanical, marine science) or equivalent experience
5+ years of experience working with high-technology products
Relevant experience working with inertial navigation, acoustic positioning, sonar systems, or the ability to grow experience on those technologies
Service-oriented attitude and results-driven culture to provide exceptional customer satisfaction
Strong analytical and problem-solving skills, resourceful and self-motivated
Exceptional communication: verbal and written
Fluent English required
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