Enterprise Application Technician

3 weeks ago


London, Greater London, United Kingdom Funko Full time

About the Role

Funko is seeking an experienced IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical assistance to employees, diagnosing and resolving hardware and software issues, and maintaining software and hardware asset inventory systems.

Key Responsibilities:

  1. Respond to technical assistance requests via phone, email, or in-person.
  2. Diagnose and resolve technical issues with hardware and software components.
  3. Deploy operating system patches for servers, workstations, and virtual desktops.
  4. Maintain accurate software and hardware asset inventories.
  5. Document IT processes and procedures.
  6. Log all help desk interactions in our ticketing system.
  7. Escalate urgent situations as needed.
  8. Manage software licenses and maintenance for SaaS and on-premises applications.

Benefits and Compensation:

  • An estimated salary range of $65,000 - $85,000 per year, based on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development within our organization.


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