Parking Services Team Leader

6 days ago


Nottingham, Nottingham, United Kingdom CV-Library Full time

A challenging opportunity has arisen for a skilled People Services Team Leader to join our dynamic team in Retford. This is a 12-month Fixed Term Contract role that will involve managing a team of associates, delivering exceptional customer service, and driving excellence in people support across all PIB Group businesses.

Job Description
  • Lead and manage a small team, ensuring tasks are completed efficiently and accurately, in line with Service Level Agreements (SLAs).
  • Drive excellent customer service across all channels, including the query system and calls, ensuring queries are triaged, allocated, and resolved promptly and professionally.
  • Ensure the quality of all outgoing communication, including letters, documents, and contracts, through regular quality checks.

This role requires strong multitasking and prioritisation skills to effectively manage team members' responsibilities and ensure high-quality service delivery. The ideal candidate will have experience in a customer service-oriented environment, with a proven ability to lead a team and drive results.


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