Contact Centre Leadership Manager

2 weeks ago


Sheffield, Sheffield, United Kingdom Irwin Mitchell Full time
About the Job

This is an exciting opportunity to join Irwin Mitchell as a Client Experience Leader, leading a team of circa 10-15 colleagues within a department of circa 30-60. As a key member of our Contact Centre team, you will be responsible for providing clear and concise direction, support, and guidance to the team through effective coaching, leadership, and setting SMART objectives.

The ideal candidate will have excellent telephone-based skills, the ability to work in a fast-paced environment while maintaining a high level of accuracy and output, and strong team-player qualities.

Responsibilities
  • Lead and motivate a Contact Centre team to optimum performance levels to achieve agreed targets contributing to the company's objectives.
  • Conduct development reviews and recommend training and development plans.
  • Act as a role model to others while striving to achieve high standards of performance and customer service.
Benefits

We offer a competitive salary of £55,000 - £65,000 per annum, depending on experience. Our benefits package includes 25 days holiday as standard plus bank holidays, generous pension schemes, and volunteering days. We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace.


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