Chief Technology Architect

20 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Opencast Full time

We're a rapidly growing tech consultancy that creates user-centric solutions with purpose for our clients in government and business. Estimated Salary: £80,000 - £100,000

About Us

At Opencast, we're passionate about delivering high-quality systems and support to our clients. Our team of experts works closely with clients to identify pain points and recommend improvements to enhance the end-user experience.

About the Role

This is an exciting opportunity for a skilled Senior IT Engineer to join our team as a Chief Technology Architect. You'll work closely with our Director of IT and Information security, playing a pivotal role in building and shaping our new internal IT function.

Key Responsibilities
  • Troubleshoot complex IT issues, both hardware and software, up to the 3rd line
  • Perform root cause analysis to prevent issues from happening again
  • Provide high-quality support, both remotely and in person within defined SLAs
Required Skills and Qualifications

To be successful in this role, you'll need:

  • Excellent problem-solving skills
  • A proactive approach to technology management
  • A strong understanding of cyber security principles and best practices
  • Experience administering Salesforce and ERP solutions, including Workday
  • Familiarity with MDM/RMM tools, including Jamf
Benefits

We offer a competitive pension, healthcare, share options, and discretionary bonus. Flexible hours and 25 days' holiday are also included.


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