Customer Engagement Lead

1 week ago


London, Greater London, United Kingdom Shiseido Company, Limited Full time
Supervisor Role at Shiseido Company, Limited

We are seeking a skilled Supervisor to join our team at NARS in Westfield Stratford. As a Supervisor, you will play a key role in driving customer engagement and delivering exceptional results.

About the Job:

The successful candidate will have experience in coaching and developing others, with a strong background in beauty retail management. They will be responsible for leading by example, creating strong connections with customers, and supporting the leadership of the team.

Main Responsibilities:

  • Leverage your coaching skills to develop and motivate team members, ensuring they deliver on sales targets
  • Drive KPIs and sales performance, aligning with the company's working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
  • Work closely with management to ensure the team is well-equipped to meet business objectives
  • Deliver exceptional customer service, inspiring self-expression and creativity among customers

Requirements:

  • Demonstrable experience in coaching and developing others
  • Beauty retail management experience
  • Strong artistry skills, ideally with a qualification
  • Ability to communicate effectively with a team and lead
  • Ability to drive KPIs and sales targets
  • Alignment with the company's values and working principles

Benefits:

  • 30 days holiday, including bank holidays, increasing with service
  • Generous discretionary commission scheme
  • Contributory pension scheme – 5% employer contribution
  • Enhanced parental allowance
  • Life Assurance up to x2 your salary
  • Access to Retail Trust
  • Annual performance and development reviews so you know your career is going in the right direction

The estimated annual salary for this role is approximately £34,500 - £41,500, depending on experience. If you are a motivated and results-driven individual who is passionate about beauty and customer engagement, we encourage you to apply.



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