Tesco Travel Money Advisor

3 weeks ago

StratforduponAvon, Warwickshire, United Kingdom Travelex Full time
Job Title: Tesco Travel Money Advisor

Job Type: Permanent - Part Time

Hours per week: 16 hours

Salary: £12.50 per hour + Monthly Bonus

Working Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

About the Role

We are seeking a skilled and customer-focused Tesco Travel Money Advisor to join our team at Travelex. As a key member of our team, you will be responsible for providing exceptional customer service and support to our retail customers with their Foreign Exchange options.

You will be the face of Travelex, providing expert advice and guidance on our products and services, and ensuring that our customers have a seamless and enjoyable experience.

Key Responsibilities
  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements.
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused.
  • Utilising your keen eye for detail to process daily online FX request and deliveries.
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
Requirements
  • Numerically proficient – You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and covering vast amounts of currency regularly daily.
  • IT proficient – You'll be dealing with computers and in house till systems and ordering systems throughout the day. You will receive full training on our systems, however a basic understanding will give you a great start.
  • Great Communicator - You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
What We Offer

We offer a comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.

We also offer employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.

Additionally, we offer a wide range of employee discounts provided by Bravo Benefit.

We also offer flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.

We offer 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.

We also offer the opportunity to earn a monthly bonus on top of base salary for hitting targets.

We offer a pension with a great Pension Provider – Scottish Widows.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money.

Our mission is to simplify our customers' access to international money, however and whenever.

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