Trade Support Team Member
1 month ago
This is a permanent position offering 35 hours a week, Monday-Friday, based in PlaceMakers Nelson. As a Trade Support Team Member, you will be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.
Daily Responsibilities:
- Action customer enquiries by phone, email, and walk-in customer contact.
- Seek out value-added solutions for internal and external customers.
- Take clear briefs from stakeholders on what is to be quoted and prepare document details as needed.
- Daily and weekly planning with account managers and team leaders to ensure all opportunities are captured.
- Provide customers with product advice, quotes, and pricing information, as well as tailored solutions.
- Provide HBK category design and sales support for Hub.
- Maintain IS (Installed Solutions) contractor/supplier database and ensure H&S and liability compliance, including regular audit process and standards.
- Provide administration support to the Trade Services and Sales Teams, estimating and planning.
About You:
- Building Industry experience is preferred, but a desire to learn about our products and processes is essential.
- Excellent communication abilities, in both verbal and written, with the capability to provide personalized solutions.
- Ability to work under pressure and organize your time and environment for maximum efficiency.
- Excellent administration and organizational skills.
- Computer literacy is important, with confidence in using Outlook, Word, Excel, and general computer software.
- Experience in kitchen design and décor sales and service delivery.
- Ability to understand and operate to a high level, various digital operating systems.
Our Benefits:
- Competitive base salary and staff-buying privileges.
- Genuine development opportunities that come with being part of the wider Fletcher Building Group.
- Women in Sales initiative - a dedicated program whose core focus is on providing opportunities to women in our network to upskill, learn, grow, and achieve their personal and career aspirations.
- Health & Wellbeing initiatives, including an Employee Assistance Program.
Pre-employment checks, including references, medical, drug test, and a Criminal background check, are required, as well as the legal right to work in NZ indefinitely.
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