Customer Service Representative

4 weeks ago


Washington, Sunderland, United Kingdom Buzz Bingo Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Assistant to join our team at Buzz Bingo in Washington, Tyne and Wear. As a Customer Assistant, you will be the face of our club, providing exceptional service to our customers and ensuring they have an outstanding experience every time they visit.

Key Responsibilities
  • Build strong relationships with customers and provide personalized service to enhance their experience
  • Be flexible and adapt to changing situations, working across various areas of the club, including front of house, book sales, treasury, machines, the bar area, and kitchen
  • Support with other duties as requested by the line manager, ensuring a safe and enjoyable environment for all customers and colleagues
What We Offer
  • A 16-hour contract with flexible working hours, including daytime, evening, weekend, and late-night shifts
  • A competitive salary and benefits package, including access to our wellbeing app, Thrive, and online financial expert, My Eva
  • Opportunities for career development and growth within the company
  • A fun and supportive work environment with a team of like-minded individuals
Requirements
  • Experience in delivering exceptional customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Outstanding communication skills and the ability to adapt to different situations
  • Basic numeracy knowledge and experience handling cash
  • Confidence in challenging the status quo and ensuring customers follow company policies and standards
What We're Looking For

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a positive attitude, excellent communication skills, and a willingness to learn and grow, we would love to hear from you.



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